Added on: 29th March, 2018 by News2210
STAFF at Specsavers Batley have completed a course, developed with The National Autistic Society, to support customers with autism.
The initiative, which is being rolled out across Specsavers stores nationwide, aims to build the team’s knowledge about the lifelong developmental disability, while helping to improve the customer experience for people with autism, and their carers.
The online learning modules cover understanding autism; communicating with people with autism; how autism can impact the senses, and adjustments that stores can make.
Paul Smith, store director at Specsavers Batley, says: ‘Autism affects more than one in 100 people and as our store is such a big part of the community, it is vital that we are able to communicate and support someone with the condition in the most effective way possible.
‘Many members of the team have already completed the different learning modules. We are very proud to be involved in support The National Autistic Society and we hope this training will help make the optical experience easier for people who are living with the condition.’
Beckie Lockwood, who works at Specsavers in Batley and has completed the training, says: ‘The training the team completed is so worthwhile, and it makes you truly appreciate the day to day challenges that people diagnosed with autism face. Knowing that we can help to adapt our service in store to give them the best customer experience possible is so important to us, and we hope that anyone visiting our store feels comfortable and at ease.’
The National Autistic Society’s business development manager, Sharlene Wright, says: ‘This has been a great opportunity for us to increase awareness of autism in partnership with an organisation that is proactively seeking to enable autistic people to have a positive experience in its stores. It has been an inspiring collaboration and The National Autistic Society welcomes the open attitudes and minds with which Specsavers is seeking to enhance the lives of people on the autism spectrum.’